WCHN Western Connecticut Health Network

Customer Service Representative

US-CT-Norwalk
1 week ago
ID
2017-7250
Standard Hours
Full Time 40 Hour
Shift
Day 8
Work Schedule
9:30 am - 6:00 pm
Department
Outpatient Rehab Services 450

Job Summary

Provides scheduling, insurance verification, billing & maintenance of appropriate files & databases for a variety of rehab programs. Acts as liaison between patient, therapy staff & physicians. Uses professional interpersonal skills when dealing with the "customer" on a daily basis.

Job Requirements

High School graduate or G.E.D.. Additional post high school courses at college or secretarial school preferred. 3-5 years clerical/administrative experience in a high volume, customer service orientated office environment is required. Must work well under pressure and must be familiar with medical terminology, insurance verification, authorizations, diagnostis codes, billing and patient scheduling. Requires effective interpersonal skills and strong communication skills. Experience working in an Outpatient environment with PT, OT, SPL, and Aud or Physicians Office environment service desirable.

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